Camino has increased individuals served by 25% and more than quadrupled Clinic revenue
We recently caught up with Rusty Price, Founder and Board President, Cheryl Moynihan COO, Peter Nyberg, CFO and Steve Sellers, Executive Director to discuss their organization’s growth and the impact of their 2018 Apparo Community Impact Project, a business process assessment and recommendations for improvement, conducted by Ephesus Consulting and sponsored by Novant Health.
Rusty shared, “I am great at creating chaos. We were a big beautiful ball of disconnected, non-strategic, loving chaos when we connected with Apparo. Before our Community Impact Project, we never thought about our systems. Our Ephesus volunteer team expected to document 10-15 processes, they ended up finding more than 200. We were like a box of tangled up yo-yo’s and they helped us separate them. It was very formative and changed our paradigm. We have implemented almost every recommendation.”
“When our interim Executive Director came on board she pulled together a group of volunteers who took these recommendations, worked on implementing and building upon them. It was phenomenal. If we had not received these recommendations, we would not have been positioned for our recent and upcoming growth. We would have been run over. Now we’re not only ready, we’re driving the growth process which has lead to:
- 25% increase in individuals served across programs
- Tripled individuals served in the Clinic, with revenue more than quadrupling, after extending service to 5 days a week (from 2) and adding a walk-in clinic
- Doubled thrift store sales (due to new Clinic traffic)”