Sponsor: Novant Health | Volunteer Team: Rodgers Builders
Carolina Breast Friends (CBF) reached out to Apparo for help updating their telephone system, as they were using dial up phones and direct lines. They did not have the ability to transfer calls, requiring walking through the Pink House to physically hand off the telephone. They did not have conference call or remote voicemail abilities. Though the generosity of a sponsorship from Novant Health and a corporate volunteer team from Rodgers Builders, CBF has received the support they need.
The project involved an assessment of CBF’s current phone technology infrastructure and determining what hardware and wiring was needed to support a new phone system. This included vetting telephony providers and gathering quotes. The volunteers ultimately negotiated with the current phone and internet system provider and got the necessary service at a reduced rate (saving more than $80/month).
After deciding to stay with the current provider, the volunteer team helped CBF configure their phone service provider for the new services provided and installed a phone system and updated wiring. They also assisted the staff with setting up their own portals, including remote voicemail and an auto attendant. Now, staff don’t need to be in the office to hear and respond to a voicemail.
Finally, the volunteer team provided training for staff members and assisted them with set-up of their voicemails.
This project is expected to positively impact CBF in three ways.
- Decreased expenses: They are saving $1,000 annually on their phone and internet services, in addition to receiving $1,400 worth of donated hardware.
- Increase operating efficiencies: Remote voicemail capabilities have eliminated the need for staff to come in to the office during non-working hours. Additionally, call transfer functionality is allowing staff to easily transfer calls between offices.
- Increased ability to serve mission: The new auto attendant is giving CBF constituents peace of mind by allowing them to know when to expect contact from CBF. Further, they are finding comfort in the ability to leave private messages on staff members’ voicemail when they have urgent needs.
One hundred volunteer hours went into this project, equating to $16,000 in total value delivered. That number is 32 times the amount invested.
Reflecting on the project, Lynn Erdman, Executive Director at CBF, said:
This project has helped improve connectivity with our Survivors who utilize the Pink House and with our staff who work here. We now have a phone system that allows us to transfer calls to one another and connect with each other no matter where we are in the house. Our new system allows Survivors to leave detailed messages for each one of us so we can better meet their needs and answer their questions and concerns in a much more timely fashion. By having the capability to pick up our individual voice mail messages from the Pink House of elsewhere, our response time back to Survivors has improved dramatically, allowing us to reach even more survivors with our support, education and resources. On top of all of these terrific benefits, our costs have also been reduced. We are extremely grateful for Apparo, Rodgers Builders, Novant Health and Scott for sharing their gifts of time, expertise, patience and compassion with us. We will always sing your praises!
A huge thank you to our volunteer team from Rodgers Builders for offering your time and talents, and to Novant Health for sponsoring this project.