Sponsor + Volunteer Team: Accenture
The Ada Jenkins Center exists to help people in the community create lasting solutions for health, education, and economic stability. They utilize an integrated approach built on relationships with client-partners (CPs) that pivot on choice, strengths, empowerment, and accountability.
When an individual or family becomes a CP, they choose to enroll in one of the two pathways – Access or Investment. The Access Pathway gives CPs the opportunity to utilize one of Ada Jenkins Center’s services, allowing one specific need to be met. The Investment Pathway, on the other hand, allows CPs to utilize all Center service areas – Economic Supports, Adult & Child Education, Health (Medical & Dental), and Workforce Development & Housing – with an end goal of economic stability. Through a two-generational lens, Coordinated Services Specialists (CSS) work with CPs in the Investment Pathway to establish and reach goals for their future.
One of the first steps to developing a relationship between a CSS and a CP is creating an individualized goal plan. Currently, Ada Jenkins Center’s goal planning process is completed in person at the center. The CSS staff write all family goals on a piece of paper as they discuss plans and resources with the family.
The family may choose to take a copy of their goal plan and a copy of the plan is saved in the family’s paper file. However, this current system requires a face to face conversation each time the goal plan is updated, in order for the goal plan to be shared with both the CSS staff and the CP.
As families progress in their goals, their schedules do not always allow regular face to face meetings. Oftentimes, the family does not update this plan until they are meeting with their CSS, even though tasks may have been completed or they desire to make changes to their plan based on what has occurred over time. Thus, this current process does not offer CPs full ownership of updating their goal plans.
To give CPs more ownership of updating their goal plans, Ada Jenkins Center would like to move away from a paper driven process and subscribe to an online software, Lifetick, that CPs may access from their own phone or computer at any time.
Lifetick will allow CPs to see a digitized version of their family goals, communicate goal progress, and share information with their CSS and other Ada Jenkins staff in real time. In addition to providing an elevated sense of ownership and control over their goal plan, this online portal will allow Ada Jenkins Center to fulfill one of their main principles – empowering a person’s own abilities and strengths.
As the winner of the 2019 Mission Possible Award, Ada Jenkins Center will receive $10,000 USD and $50,000 worth of pro bono Accenture consulting to implement Lifetick.
In addition to empowering their CPs through increased ownership and control of their goal plans, Ada Jenkins Center can expect increased efficiency and reduced costs through a streamlined process. This will save staff time, which they can reallocate to other pressing needs.
Nonprofit Agency Overview
Ada Jenkins Center exists to help people in the community create lasting solutions for health, education, and economic stability.
Ada Jenkins Center has provided a range of services in one location since their inception. To meet their mission, they leverage their services, as well as their partnerships, to concurrently meet community needs and build economic mobility. They utilize an integrated approach built on relationships with their CPs that pivot on choice, strengths, empowerment, and accountability.